For security concerns, contact security@clearstepsapps.com.
Before Contacting Support
Please include the following information in your support request:
- Your Atlassian site URL (e.g., yourcompany.atlassian.net)
- A description of the issue or question
- Steps to reproduce (if reporting a bug)
- Any error messages you've seen
Frequently Asked Questions
Why are the step estimates different from my Atlassian bill?
The app provides estimates based on static analysis of rule structure. Actual billing depends on runtime behavior, trigger frequencies, and data volumes. Use the Atlassian Admin console for definitive billing data.
How do I export Automation rules from Jira?
Go to Project Settings → Automation (or global Automation settings), click the ⋯ menu, and select "Export rules". Save the JSON file and import it into the app.
Why don't deep links work for some rules?
Deep links require rule UUIDs, which are only available in certain export formats. If UUIDs are missing from your export, deep links won't be available for those rules.
How long is scan history kept?
The app retains the last 20 scans and last 20 digest reports. Older data is automatically removed when new scans are added.
How do I delete all my data?
Uninstalling the app from your Jira site will permanently remove all stored data, including scan history and settings.
Does this app access my Jira data automatically?
No. The app analyzes only the Automation rules you export from Jira and import into the app yourself. It runs on Atlassian Forge, and your data stays in your Atlassian site.
Looking for documentation? Visit our Documentation page.